ინგლისურენოვანი მომხმარებელთა მომსახურების წარმომადგენელი – თბილისი

განცხადების აღწერა

“DSPRO” LLC is pleased to announce a vacancy for the position of English Speaking Customer Service Representative in TBILISI, Georgia.

We are a fast-growing call center offering outsource office assistance to our clients based in United States. (Please visit our website for more information https://www.dspro.io/ )

We are looking for English speaking personnel to join our evolving and vibrant office with excellent opportunities for growth and promotion.

Structural Department/Unit: Customer Service Unit

Position: Customer Service Representative in TBILISI

NET Entry Level Salary: from USD 480

Working Hours per Month: Up to 174 Hours

Overtime Compensation

Training and Development

! Only Internal Promotions and Career development paths

Office Work (Downtown Tbilisi)- ORTACHALA

For more: https://youtu.be/IlkL6hRQKu0  

www.dspro.io
 

Job Duties and Responsibilities:

• Respond promptly to customer inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date product and service information to customers
• Upsell products and services to customers when appropriate
• Escalate customer issues to the appropriate department or manager as needed
• Collaborate with other departments to resolve customer issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve the knowledge of products and services
• Meet or exceed performance targets, such as call volume, resolution time, customer satisfaction
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Provide prompt feedback to management on customer issues, concerns, and trends.
• Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
• Respond quickly, professionally, and accurately to customer inquiries
• Maintain daily recordings and documentation of issues and resolutions in a database

Working Conditions:

• Please note, this is neither part time nor summer job, this is a FULL time office based job.
• 5 days a week, 2 night shift is a must and 1 day on the weekend, meaning: you will have 2 days off, 1 during the week and 1 during the weekend;
• Evening shifts from 16:00 to 00:00 and night shifts from 00:00-08:00

Basic requirements:

• High level of English knowledge is a must (B2/C1);
• Good communication skills;
• Analytical Skills;
• Good knowledge of computers (Windows, MS Office, Internet and E-mail) ;
• Experience in working with relevant service. (Preferably not mandatory).

Personal Features:

• Punctuality;
• Organized;
• Motivated;
• Ability to work in the team

click the “გააგზავნე რეზიუმე” button above and upload your CV.

Candidate who does not meet the relevant requirements will not be considered.