განცხადების აღწერა
“DSPRO” LLC is pleased to announce a vacancy for the position of English Speaking Customer Service Representative in TBILISI, Georgia.
We are a fast-growing call center offering outsource office assistance to our clients based in United States. (Please visit our website for more information https://www.dspro.io/ )
We are looking for English speaking personnel to join our evolving and vibrant office with excellent opportunities for growth and promotion.
Structural Department/Unit: Customer Service Unit
Position: Customer Service Representative in TBILISI
NET Entry Level Salary: from USD 480
Working Hours per Month: Up to 174 Hours
Overtime Compensation
Training and Development
! Only Internal Promotions and Career development paths
Office Work (Downtown Tbilisi)- ORTACHALA
For more: https://youtu.be/IlkL6hRQKu0
Job Duties and Responsibilities:
- Respond promptly to customer inquiries and concerns via phone, emails, or chat
- Resolve customer issues and complaints effectively and efficiently
- Manage high volumes of inbound and outbound calls
- Maintain accurate records of customer interactions and transactions
- Provide up-to-date product and service information to customers
- Upsell products and services to customers when appropriate
- Escalate customer issues to the appropriate department or manager as needed
- Collaborate with other departments to resolve customer issues and concerns
- Maintain a positive and professional attitude at all times
- Continuously improve the knowledge of products and services
- Meet or exceed performance targets, such as call volume, resolution time, customer satisfaction
- Adapt to new technologies and processes as they are implemented
- Participate in training and development programs to improve customer service skills and knowledge
- Contribute to team goals and initiatives to improve customer satisfaction and retention
- Provide prompt feedback to management on customer issues, concerns, and trends.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries
- Maintain daily recordings and documentation of issues and resolutions in a database
Working Conditions:
- Please note, this is neither part time nor summer job, this is a FULL time office based job.
- 5 days a week, 2 night shift is a must and 1 day on the weekend, meaning: you will have 2 days off, 1 during the week and 1 during the weekend;
- Evening shifts from 16:00 to 00:00 and night shifts from 00:00-08:00
Basic requirements:
- High level of English knowledge is a must (B2/C1);
- Good communication skills;
- Analytical Skills;
- Good knowledge of computers (Windows, MS Office, Internet and E-mail) ;
- Experience in working with relevant service. (Preferably not mandatory).
Personal Features:
- Punctuality;
- Organized;
- Motivated;
- Ability to work in the team
click the “გააგზავნე რეზიუმე” button above and upload your CV.
Candidate who does not meet the relevant requirements will not be considered.