ნიკოლოზ მენთეშაშვილი

• Established and led a new business continuity and crisis management system for TBC Bank and its subsidiaries, managing a team of 25 specialists. • Ensured strategic and operational resilience by safeguarding core business activities, securing the continuous provision of services. • Identified key resilience factors through comprehensive analysis, addressing process gaps and optimizing performance. • Improved emergency and crisis response by 20% and reduced downtime by 15% through customized plans and rigorous training programs. • Executed initiatives that minimized disruptions by 25% and reduced security incidents by 30%. • Streamlined recovery operations, cutting recovery time by 40%, ensuring swift resumption of critical functions. • Trained over 1,000 employees in risk management and crisis response strategies. • Conducted business impact analyses, risk assessments, and Failure Modes and Effects Analyses (FMEA) to prioritize continuity efforts and mitigate risks. • Actively contributed as a member of incident and crisis management committees. • Volunteered as an ESG Leader, integrating environmental, social, and governance best practices into organizational frameworks.

• Established a comprehensive internal standards and operations management system for Tegeta Motors and its subsidiaries, leading a team of 5 managers. • Implemented ISO standards in quality management (ISO 9001), environmental management (ISO 14001), and occupational health and safety (ISO 45001). • Reduced defects by 15% and improved overall efficiency by 20% by developing and enforcing robust standards and optimizing processes. • Conducted risk assessments and implemented mitigation strategies to safeguard operational quality and safety. • Created and documented policies, Standard Operating Procedures (SOPs), guidelines, and instructions, improving organizational clarity and consistency. • Developed a code of ethics, fostering a culture of responsibility and integrity across the organization. • Supported HR in updating job descriptions and organizational guidelines, enhancing role clarity and structural efficiency. • Trained over 1,000 employees in quality and operations management, promoting continuous improvement. • Actively participated as a member of the quality, health, and safety committee. • Volunteered as Safety Marshal, spearheading safety initiatives across the organization.