მანანა დოღონაძე

*Provided support to customers and couriers via email and calls. *Resolved issues efficiently, maintaining high-quality service standards. *Assisted in process improvements and ensured smooth communication between teams.

*Provided high-quality support to partners via phone and email. *Assisted partners in resolving operational issues and improving processes. *Maintained clear communication between partners and internal teams to ensure smooth collaboration.

*Managed and localized Knowledge Base and internal support tools. *Reviewed and optimized templates, scripts, and UX content. *Collaborated with HQ and local teams to ensure content met agent and market needs. *Collected feedback, suggested improvements, and participated in projects to enhance agent experience